General Questions

  • How Do I Change Filter?

    For a guide on how to change our filter, you can watch this YouTube video. Its only 2 minutes.

    The StarWellness filter effectively removes bacteria, pesticides, fertilizers, chlorine, rust, sediments, heavy metals, harmful chemicals and substances from the tap water up to 0.01 micron. The life span of the filter is up approximately 3600 litres of water.

  • How does STAR 5/STAR 7 Ionizer kill viruses and bacteria?

    Firstly, viruses and bacteria are filtered and impregnated in the silver activated carbon filter compartment. Through Ionization, the bacteria and viruses are further eliminated and finally they are not able to survive in the abundance negative-charged ions Alkaline Antioxidant Water.

  • There are so many Water Ionizers in the market, why should I buy it from StarWellness?

    We assemble and produce our own Water Ionizers from Singapore unlike other brands who merely distribute or act as agents. This is a major difference.

    By making them we understand and sell them better and even cheaper without compromising our quality. We source our components and technology from a top research and development unit in Korea that has medical certification for its products

    All our water ionizers use only 100% platinum-coated titanium electrodes. These are the safest and most lasting electrodes that are widely used by manufacturers in Japan and Korea. At StarWater, we are committed to bring you the best water ionizers at the most affordable price.

    Our customer care is second to none. Your satisfaction is our No.1 priority.

    If you have further queries, please write to us enquiries@starwater.sg

  • Is filtered water/treated water with high pH good?

    It is dangerous to conclude that any filtered water or treated water with a high pH is good. For example, Potassium Cyanide can be added into water to raise the pH but that alkaline water is obviously fatal. You have to drink only acid-free Alkaline Water obtained through Ionization (which removes acid minerals and enhances alkaline minerals that were in the source water) to be able to enjoy the benefits. Other forms of high pH filtered or treated water.

  • Are there any side effects of drinking too much Alkaline Antioxidant Water (Alkaline Ionic Water) at high pH10 and above?

    People have been known to drink as much as 1 to 2 gallons of Alkaline Antioxidant Water every day and have benefited greatly from it. And they have not become too alkaline. On the contrary, one of the most common imbalances people have today that lead to health problems is that they are too acidic.

    Our body pH should be approx. pH 6.8 – 7.8 (measured through the saliva), while our blood pH is maintained within 7.35 to7.45; variances in anything more than a few tenths will most likely result in death. A lower body pH creates an environment in our bodies that is conducive to sickness.

  • What is the best way to store Alkaline Antioxidant Water (Alkaline Ionic Water)?

    We recommend usage of capped plastic or glass bottles. Avoid use of metal containers. Always rinse your container with Acidic Water to disinfect the bottles before storing the water. This is hygienic and helps to restore the molecular structure and pH better.

    After some time, if you find some powdered deposit at the side of your bottles, please do not worry. They are calcium flakes. You can either soak the container with Acidic water or vinegar to remove them.

  • How long can I keep the Alkaline Antioxidant Water (Alkaline Ionic Water)?

    For best effect, try to drink directly from the machine. However, if you need to store the water, try to collect the water daily to maximize the benefits derived from the Alkaline Antioxidant Water (AIW). There is no harm storing the water for a few days. Treat it like what you do for your normal water.

  • When will you begin noticing the benefits of drinking alkaline ionized water?

    Each person’s constitution is different. As such, the body’s response to drinking alkaline water varies from person to person. You might start noticing a positive response in as little as one day or within a few weeks.

  • What is the Acidic Water good for?

    The Acidic Water is Super-Oxidation water. It can kill bacteria and viruses on contact. It helps to heal skin diseases such as Eczema, Athletic Foot, Wounds, Cuts, etc. and any sterilization purposes.

    With a mild pH that is close to the skin, it is very effective as a skin toner and also for hair conditioning. Regular usage improves skin texture and also stops dandruff.

  • What are Antioxidants and why do we need them?

    Oxidation means to decay or age. It results from regular function of metabolism and cell function. In the human body, oxidation causes free radical damage. Free radicals that exist in our body grab an electron from one of our cells to become stable and in the process damage the DNA of the cell so that when it divides, the new cell carries the mutant DNA that in turn passes along to the next cell when it divides. This mutation can cause many diseases and it is also part of what makes us age. As we age, our body’s loses its ability to heal itself.

    Researchers almost universally blame oxidation for premature aging and degenerative diseases. Pollution, chemicals, food additives, pesticides, antibiotics, etc. are thought to dramatically accelerate the oxidation process, increasing the need for anti-oxidants. Many people are turning to supplements to increase the intake of anti-oxidants. However, the ionized water is the most powerful and yet economical source of abundant anti-oxidant rich water.

    By installing a StarWater Ionizer, you can have a continuous flow of antioxidants in your own home and for everyone in the family to enjoy the same! With its smallest cluster of water and the abundance of negative charged electrons (-ORP), it permeates into body cells readily to reduce free radicals into harmless water. It is the ONLY Water that has the ANTI-OXIDATION properties to protect the body cells from damaging oxidation of “free radicals” and boost up the body’s immune system.

  • Why should I drink Alkaline Antioxidant Water (Alkaline Ionic Water)?

    Alkaline Antioxidant Water (AIW) has antioxidant properties that help reduce cellular damage and boost blood flow. It also contains an abundance of ionic minerals, such as Calcium, Magnesium, Potassium and Sodium that are essential for cellular functions. The Water is high in oxygen and is a powerful solvent to neutralize uric acids, cholesterol and acidic toxic wastes and flushes these out from the body. It hydrates your body many times more than any water and also helps to restore your body pH balance while giving you more energy!

  • Why is pH balance vital for our health?

    Blood pH is alkaline and the body maintains blood pH within a very narrow range of 7.35 to 7.45. Any variance of merely a few tenths can be fatal. We also note cancer cells live in acidic environment while healthy cells thrive in an alkaline environment. Moreover, the pH range internally is necessary for the whole body to function well physically, emotionally, and mentally.

    The acidic foods and beverages we consume daily affect our body’s pH. Environmental contaminants in the air that we breathe in and toxins from agricultural practices also affect our body’s pH.

    A person who has a properly balanced pH is healthy and more likely to lead a disease free life. This is possible because the tissues exist in their natural and optimal alkaline environment, conducive for health.

  • What are Alkaline Water (Alkaline Ionic Water) and Acidic Water?

    Water (H20) ionizes into hydrogen (H+) and hydroxyl (OH-) ions. When these ions are in equal proportions, the pH level neutral at pH 7. When there are more H+ ions than OH- ions, then the water is said to be acidic. If OH- ions outnumber the H+ ions, then the water is alkaline.

  • What is Ionization?

    Ionization is the process of converting water or liquids into ions. During Ionization, positive minerals and negative minerals are separated accordingly to give you Alkaline Antioxidant Water (AIW) and Acidic Water. Alkaline Antioxidant Water (AIW) is full of Hydroxyl ions (OH-) and Acidic Water is full of Hydrogen ions (H+).

  • How Does a Water Ionizer Work?

    Firstly, tap water passes through a specially designed multi-stage filter comprises of silver activated carbon, ultra membrane and post carbon to polish off the water. In this compartment, the filter effectively removes bacteria, pesticides, fertilizers, chlorine, rust, sediments, heavy metals, harmful chemicals and substances from the tap water up to 0.01 micron.

    The filtered water then passes through the main process called “Ionization” which then splits the water into Alkaline Antioxidant Water (AIW) and Acidic Water.

    STAR 5/7 Water Ionizer uses electrodes that are made of platinum-coated titanium electrodes. Each platinum coating is 0.2 micron. Star 5 uses 5 pieces of electrodes whereas Star 7 uses 7 pieces.

  • What pH level should I select on my ionizer when I start drinking alkaline water?

    Start out gradually by drinking water at Level 1 (8.5 pH) for the first week. If the water agrees with you, move up to Level 2 (9.0 pH) during the second week, and then to Level 3 (9.5 pH) in the third week. You should stay on Level 3 thereafter. Level 4 should not be used for daily water consumption as the pH is very high and may cause adverse side-effects such as headaches or slight abdominal discomfort.

    The aforesaid are just some of the detoxification process you might experience during the initial period. These side-effects are a good sign, as they are directly related to the detoxification that your body is undergoing as the micro-clustered water penetrates deep into your tissues and expels acid waste and toxins that have accumulated in your body over time. Side-effects will subside once your body has become accustomed to the water, anywhere from 2-3 days to 2-3 weeks, depending on each individual and the level of detoxification that the body needs to undergo.

  • What should I do when I start to drink alkaline water?

    Start out slow with drinking level one alkaline (pH 8.5) water and take 4 to 8 glasses per day. Once the water agrees with you, do increase the amount of intake. Take your time in building up to taking in ionized water of higher pH levels. Usually, after 2 to 3 weeks, most people are able to drink level 2 alkaline (pH 9) water. Do drink level 3 alkaline (pH9.5) water after a meal that is highly acidic (for example, after barbequed foods, buffet with lots of meats, foods with high sugar, or after alcohol). Most people will experience higher energy levels with drinking ionized water of higher pH levels, and they will find the ionized water even fresher.

    All water ionizers are pre-set to operate at a maximum pH level of 10 with an ORP of about -400. For these reasons consuming ionized water significantly above these levels would be improper use and can lead to headaches, dizziness and other discomforts.

    Those who are sickly or with fragile health, the elderly, and people who are very acidic, may have to slow down the adaptation process and stay on each level for two or more weeks before moving up to the next pH setting as this will help their bodies gradually get used to the alkaline water intake.

Return/Refund Policy22 Questions

  • What is the return policy for products that have been shipped regionally or internationally?

    In the event of any unforeseen circumstances of lost parcels during International Delivery, we regret that we do not offer refunds as we have no control over overseas postal service.

    However, should you have a change of mind and would like to make a return, you will have to bear the delivery charges for the return of the product/s and in accordance to our Return Policy:

    All returns must be registered through a Returns Form and acknowledged by our customer service via email. The product/s must be accompanied with the sales invoice which shows the date of purchase and serial number clearly printed on it for verification. The condition of the product/s must be unused and in original condition with original packaging along with all accessories or user manuals which came with it.

    Alternatively, for purchases made in Singapore, the return of product/s is accepted at our office at No. 1 Kaki Bukit Road 1, #02-12, Enterprise One  Singapore 415934, from Mondays to Fridays, 9am to 5pm.

    For purchases made in China, the return of product/s is accepted at our office at Silver Building, Unit 1605, 16 Floor, No. 218, Xizang South Road, Huangpu District, Shanghai, 200021, from Mondays to Fridays, 9am to 5pm.

    If collection from customer is requested for, the customer will have to bear all delivery charges, transport fees and any resulting collection and/or service fees required.

    If collection from customer is requested for, the customer will have to bear all delivery charges, transport fees and any resulting collection and/or service fees required.

  • Can I return a product that was bought on promotion?

    Yes. If you wish to return your purchase after receiving the product/s, you will have to arrange for delivery and bear the delivery charges for the product/s to be returned to either our warehouse in China or Singapore. A cancellation fee of SG$200 will be chargeable, and this amount will be deducted from the total costs of your purchase.

    Alternatively, for purchases made in Singapore, the return of product/s is accepted at our office at No. 1 Kaki Bukit Road 1, Enterprise One #02-12, Singapore 415934, from Mondays to Fridays, 9am to 5pm. For purchases made in China, the return of product/s is accepted at our office at Silver Building, Unit 1605, 16 Floor, No. 218, Xizang South Road, Huangpu District, Shanghai, 200021, from Mondays to Fridays, 9am to 5pm. If collection from customer is requested for, the customer will have to bear all delivery charges, transport fees and any resulting collection and/or service fees required.

    Our return policy applies to products purchased during promotions.

    All returns will be accepted in accordance with our online Return Policy:

    All returns must be registered through a Returns Forms and acknowledged by our customer service via email. The product/s must be accompanied with the sales invoice which shows the date of purchase and serial number clearly printed on it for verification. The condition of the product/s must be unused and in original condition with original packaging along with all accessories or user manuals which came with it.

    If the purchase came with a free gift, it must be returned as well in an original, unused condition. In the event that the product has been used, the net amount refunded will be reduced by the full retail price of the free gift.

    All refunds will be completed within 60 days from the cancellation acknowledgement from our customer service, and funds returned through PayPal.

  • I have changed my mind and want to cancel my purchase. What options do I have?

    If you wish to cancel your purchase, you may do so within 72 hours of your confirmed order. Kindly return to your account set up in our e-shop and select “Cancel Order” form the menu. You will receive an email acknowledging your cancellation. There will be no cancellation or administrative fees charged. Cancellation of purchases beyond 72 hours after your confirmed order will not be possible as the product/s would have been shipped out.

    If you wish to return your purchase after receiving the product/s, you will have to bear the delivery charges for the product/s to be returned to either our warehouse in China or Singapore. A cancellation fee of SG$200 will be chargeable, and this amount will be deducted from the total costs of your purchase.

    Alternatively, for purchases made in Singapore, the return of product/s is accepted at our office at No. 1 Kaki Bukit Road 1, Enterprise One #02-12, Singapore 415934, from Mondays to Fridays, 9am to 5pm. For purchases made in China, the return of product/s is accepted at our office at Silver Building, Unit 1605, 16 Floor, No. 218, Xizang South Road, Huangpu District, Shanghai, 200021, from Mondays to Fridays, 9am to 5pm. If collection from customer is requested for, the customer will have to bear all delivery charges, transport fees and any resulting collection and/or service fees required.

    All products returned will be accepted in accordance with our online Return Policy:

    All returns must be registered through a Returns Form and acknowledged by our customer service via email. The product/s must be accompanied with the sales invoice which shows the date of purchase and serial number clearly printed on it for verification. The condition of the product/s must be unused and in original condition with original packaging along with all accessories or user manuals which came with it.

    All refunds will be completed within 60 days from the cancellation acknowledgement from our customer service, and funds returned through PayPal.

  • How will I be refunded and how long does it take?

    All refunds will be completed within 60 days from the cancellation acknowledgement from our customer service, and funds returned through PayPal.

    If the payment was via Paypal, refund will be made to your Paypal account within 60. If the payment was via Credit Card, refund will be made to your Credit Card within 60 days.

  • I have purchased a unit and used it for a few days. Can I return it for an exchange or refund?

    Unfortunately, products that have been used cannot be accepted for any exchange or refund.

  • The goods I have received are faulty or different from my order. What should I do?

    You are strongly encouraged to check the product immediately upon receipt and may reject the order on the spot if you find out that the product is faulty or different than those in your order.

    In the unlikely event of such a circumstance, please contact our customer service hotline at +65 580 8358 (Mondays to Saturdays, 9am to 5pm), or drop us an email at enquiry@starwater.sg within 48 hours. Our friendly customer service representative will contact you to find out the issue/s to re-send you the correct product/s, or to arrange for a 1-to-1 exchange as part of our product warranty.

    Kindly ensure the product is kept in its original packaging and original condition with the receipt/tax invoice attached before proceeding to return to us.